Privacy Policy
:privacy policy

"TCW" means TCW Communication Limited of Brassey House, New Zealand Avenue
Walton-on-Thames, Surrey, KT12 1QD, registered in England No. 02009143.

"Site" means any website owned or operated by TCW.

We are committed to protecting your privacy. Before providing us with any of your details, please read the following important information which concerns the protection of your personal data.

We will hold and process any personal information which you provide via the Site or by submitting emails and/or online forms for our own internal business purposes.

We do not pass on or sell online personal information to third parties. We may however share information within our organization.

TCW will keep in confidence any information of a confidential nature transmitted using this Site (including data and trade secrets) and will not, without the written consent of the other party, disclose that information to any person (other than their employees, agents, contractors and sub-contractors or professional advisers which in TCW´s case may be their suppliers who require the information for matters concerning current, past or proposed business). Please note that by sending your personal information to us you are explicitly consenting to the processing and transfer of such information in this way.

In addition to the information you submit to us via the Site, we may collect information about visits to the Site. We collect information on the page browser access. This is used within TCW to improve the design and layout of our sites. We gather information on the relative popularity of each page, the average number of pages accessed by visitors, the number of emails sent or files downloaded, and the average time spent on the site. None of this information is linked back to you as an individual.

In collecting information about visits, some sections of the Site may use "cookies" to identify visitors to the Site. This helps us provide better connections with our customers through our support system, including the TCW SupportDesk software.

A cookie is a piece of information sent by a web server to a user's browser. (A web server is the computer that "hosts" a Site, and responds to requests from a user's browser.) Cookies may include information such as login or registration identification, user preferences, online "shopping cart" information, etc. The browser saves the information, and sends it back to the web server whenever the browser returns to the Site. This web server may use the cookie to customize the display it sends to the user, or it may keep track of the different pages within the site that the user accesses.

Most browsers will automatically accept a cookie but it is possible to set your browser to notify you prior to it being sent and at which point you can accept or reject it.

We may provide hyperlinks from this Site to those of third parties. Please note that this privacy statement applies only to the contents of the Site and not to those web sites to which we may provide a link.

We are willing, on written request from you, to provide details of any personal information which you have provided us with (there may be a small charge to cover administration costs) and/or to cease to make use of your personal information for the purposes described above. We may require proof of identity from you prior to disclosing such information. This is in order to safeguard the security of your information. You should send any request to

If any information with which you have provided us becomes inaccurate or out of date, or if you have any queries about this privacy statement, please contact us via this Site.

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